7:30 – 8:30 a.m.
T. Scott Gilligan
NFDA General Counsel, Gilligan Law Offices
Are you fully aware of all of the legal issues you face during both preneed and at-need arrangements? Join Gilligan as he discusses methods to greatly reduce legal liability for funeral homes, including presenting price lists in a timely manner and completing the appropriate forms during the arrangement conference. Whether it’s non-compliance with the Funeral Rule, failure to obtain permission from the person with authority or simply not documenting particular instructions from the family, a simple misstep during the arrangement conference can snowball into a costly lawsuit. Gilligan will emphasize the importance of using forms as checklists, advisories and documentation for the protection of your funeral home. (1 CE Hour)
Glyn Tallon, CFSP
Founder, Embalmer and Reconstructive Specialist, Tallon Mortuary Specialists
Are you ready to change your mind about decomp cases? Tallon will share a variety of step-by-step techniques to address cases previously thought unviewable. Funeral directors and embalmers will learn that bodies at any level of decomposition can be made viewable to the public. Join us for demonstrations on how to treat and manage bloating, tissue gas, maggots, odor, skin slip, loose hair and hair loss, water deaths and more. There’s no job too big to achieve the goal of an open casket. (1 CE Hour)
Corporate Executive Director, DCI Donor Services
NFDA Immediate Past President, Arrington Funeral Directors
Organ donation may seem an added grievance for the funeral home, but it doesn’t have to be! Learn how your firm can work seamlessly with tissue and organ recovery companies to ensure the timeliest and most successful service to families through improved communication. Both provide a vital service to families during a difficult time, so why not make it easier on all involved parties by having an action plan? Learn from the successful partnership of Tennessee Donor Services and the Tennessee Funeral Directors Association in this solution-oriented discussion. Explore the training and education provided to hospitals, funeral homes and donor services that is designed to enhance the donation process. (1 CE Hour)
7:30 – 9:30 a.m.
Georganne Bender and Rich Kizer
Kizer and Bender Speaking!
Times are changing – and so are your customers. Meet Generation Z, the first fully digital generation of hyper-connected multitaskers who don’t understand the concept of unplugging. By 2020, Gen Z will be 40% of all consumers, with $44 billion in annual spending. Millennials who hold $200 billion in annual buying power are our most diverse generation yet and rely on heavily on social media before making a purchase. “Zoomers” (a combination of baby boomers and the Greatest Generation) have deep pockets and special needs they won’t admit but that you need to know. You’ll leave armed with the know-how to give each generation’s members what they want! (2 CE Hours)
Trainer and Consultant
Kay Glidden, MS
Trainer and Consultant, Compassion Resiliency
Compassion fatigue is “a disorder that affects those who do their work well.” Even healthy people with optimal work-life balance and self-care strategies can experience compassion fatigue. You pay an emotional price for the work you do, hear difficult stories daily and are frequently exposed to traumatic details from the people you serve, community members and co-workers. Improve your understanding of compassion fatigue, vicarious trauma, burnout and moral distress, and discover practical tools and strategies to include in your daily self-care plan. (2 CE Hours)
General Session: 9:45 – 11:45 a.m.
Monday, October 30
9:45 – 11:45 a.m.
Dr. John C. Maxwell
Renowned Business Expert and Author
John C. Maxwell has been hailed as America’s premier leadership expert. In 2014, he was at the top of Inc. Magazine's top 50 Leadership and Management Experts. Each year, he speaks in person to hundreds of thousands of people, and his bestselling books impact millions more around the globe. Maxwell’s influence impacts corporate leaders in more than 20 countries through world-class events, training and resources. Join us as Maxwell reveals how to identify with people and relate to others in a way that increases your influence with them. As a leader, it’s not enough just to work hard. It’s not enough to do a great job. To be successful, you need to learn how to communicate in a way that connects with others. In his book, Maxwell masterfully underscores principles and practices to equip you to communicate at a level that runs far deeper than words. (1 CE Hour)
4:30 – 5:30 p.m. All-Star Recognition Ceremony
Join fellow attendees in celebrating the shining stars of funeral service as NFDA recognizes funeral professionals who are NFDA Certified Crematory Operators, NFDA Certified Preplanning Consultants and APFSP Certified Funeral Service Practitioners. NFDA will also recognize funeral homes that are 2017 NFDA Pursuit of Excellence Award recipients, including Best of the Best recipients and Hall of Excellence inductees, as well as NFDA Green Funeral Practice Certificate holders.
Simultaneous interpretation in Spanish available.
Continuing Education: Sessions and workshops at the 2017 NFDA International Convention & Expo are approved for continuing education by the Academy of Professional Funeral Service Practice (APFSP), most state boards, and by many Canadian provinces. State and province CE approval varies, and it is the individual participant's responsibility to verify approval for CE in the state(s) in which the individual is licensed. Schedule subject to change.