Please note: General session and workshop access is included with all Full/One Day Convention and Exhibitor Badges. Simply show your badge to gain entry. Expo-only Badges are valid for the exhibit floor only. Visit registration to purchase general session/workshop badges. You must bring both your badge and event ticket for entry into ticketed events.
8 – 9 a.m.
General Manager, Purdy & Walters Floral Hills
Location Manager, Purdy & Walters Floral Hills
As a funeral director and embalmer, dealing with traumatic loss can be extremely difficult. We’ll discuss having the initial conversation with any family affected by a traumatic loss, preparation of the deceased (setting expectations with your embalmers and with the family) and provide further resources for those who deal with traumatic loss. You‘ll learn techniques and tricks for how to restore and repair trauma victims, decompostion cases, viewability and the importance of skill in the preparation room. (1 CE hour)
Editor, NFDA Publications
NFDA Director, Member Development
President, Nixon Consulting, Inc.
To know what consumer’s think about funeral service and what a funeral home provides, the best thing to do is ask them. For the sixth consecutive year, NFDA has asked consumers what their attitudes and preferences are about funeral service and the products and services offered. Ed Defort and panel will discuss NFDA’s statistically significant data to get inside the numbers and translate how to use them to reach out and reconnect with today’s consumers - and to stay connected tomorrow. (1 CE hour)
NFDA Senior Vice President, Advovacy
What really happens in Washington, D.C.? Find out from someone who lives it! Lesley Witter is a seasoned veteran who represents the best interests of funeral service on Capitol Hill every day. She’ll focus on ways that you can become a strong advocate for yourself, your interests, and your profession. Hear examples of how funeral service professionals can become more involved in advocacy and learn about federal legislation that impacts funeral service. Discover the importance of every voice and what each person can do to help their profession. (1 CE hour)
Mark Evely, CFSP, CCO
Program Director, Wayne State University
Professor of Law, Wake Forest Law
Did you know a funeral director can be held liable once inside the cemetery? Evely and Marsh will explore cemetery law issues including interment rights, green burial, disinterment and funeral director liability at the cemetery. You’ll take away best practices and practical strategies for the arrangement conference and interment, as well as tips to proactively address emerging issues and reduce the risk of liability. (1 CE hour)
NFDA Vice President, Communications
Matt Baskerville, CFSP, CPC, CCO, CFC
Reeves and Baskerville Funeral Home
Families that experience the death of a loved one through tragic circumstances – whether suicide, homicide or drug overdose – experience intense emotions and grief that commonly follow a sudden, unexpected death. Unfortunately, many families choose to bypass a funeral or memorial service due to the stigma associated with tragic deaths. Learn how to guide families through this difficult time and how new public service announcements developed by NFDA can help you encourage families to memorialize their loved ones, regardless of how they died. (1 CE hour)
9:30 a.m. - 11:30 a.m. - Campfire Exchange
Ring Ring Marketing
Nicki Price Adams & Tim Hermann
Have you fully considered the advantages and disadvantages to various ways of transitioning your business? Join Roosevelt Investments around the campfire for a discussion on the key elements of effective exit planning and common mistakes to avoid.
10 a.m. – 12 p.m. Live Telephone Mystery Shop – Campfire Exchange
If someone was to call your funeral home right now and ask the question, "How much is cremation?" how confident are you that your employees could effectively answer their questions and convey the value of honoring a loved one's life? Listen for yourself! Lacy Robinson, NFDA's Director of Member Development, will call your funeral home and ask the question of your choice. The best part is you get to listen live! Don't miss this opportunity to measure the skill set of your employees and discuss telephone phone etiquette training with our customer service wizard Lacy Robinson. Drop in or sign up for a time in the Campfire Exchange!
12 – 12:45 p.m.
Convention Center Ballroom
Separate ticket required. ($25 before early-bird deadline / $30 after)
12:45 – 2 p.m. General Session
107th Mayor of New York City (1993 - 2001)
Wednesday, October 17
12:45 - 2 p.m.
Celebrated by many as “Mayor of the World,” Rudy Giuliani provides a resolute voice in tackling the toughest domestic and international issues of our time—from long-standing global conflicts to terrorism and the new reality of cyber warfare to the future of health care reform and immigration to political leadership and insights on future elections. Acclaimed as one of the most effective chief executives in modern American history for his leadership and bravery during 9-11, Giuliani was named TIME magazine’s Person of the Year, was given an honorary knighthood by the Queen of England and was awarded the Ronald Reagan Presidential Freedom Award. Never one to shy away from a battle, Giuliani almost single-handedly took on organized and white-collar crime in New York with a remarkable record of 4,000 convictions—one that very few attorneys can match. Ushering in a new era of fiscal responsibility and broad-based growth, he turned an inherited $2.3 billion budget deficit into a multibillion-dollar surplus and added a record 450,000 new private sector jobs.
4 – 8:30 p.m. Closing Party
Break out the lederhosen – we're doing Oktoberfest the NFDA way! Grab a stein of frosty ale (or wine or soda), get your fill from the authentic, German-inspired dinner buffet and find a polka partner to make the most of the live entertainment. All this and more awaits at this premier resort nestled in breathtaking scenery you can only experience in Utah. Get your tickets early!
Get tickets for this event with your Convention registration.
Price per person: $95 Adult, $50 Child (12 and under) early bird by September 7; $105 Adult, $60 Child (12 and under) after September 7. Includes transportation to and from Snowbird, bottled water on the bus, live music, dinner buffet, hosted beer, wine and soda bar and additional activities. Casual attire.
Continuing Education: Sessions and workshops at the 2018 NFDA International Convention & Expo are approved for continuing education by the Academy of Professional Funeral Service Practice (APFSP), most state boards, and by many Canadian provinces. State and province CE approval varies, and it is the individual participant's responsibility to verify approval for CE in the state(s) in which the individual is licensed. Schedule subject to change.