https://convention.nfda.org RSS feeds for National Funeral Directors Association (NFDA) 60 https://convention.nfda.org/news/in-the-news/supplier-news/id/10095/keeper-memorials-earns-second-consecutive-iccfa-kip-award#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10095 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10095&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10095/keeper-memorials-earns-second-consecutive-iccfa-kip-award Keeper Memorials received its second consecutive Keeping It Personal (KIP) Award from the International Cemetery, Cremation & Funeral Association (ICCFA). Keeper won first place in the “Most Personalized Pet Service” category for its “Find Me, Remember Me” system. The system introduces QR-based identification that begins while the pet is still living and remains part of remembrance after loss. A discreet QR-code tag attached to the pet’s collar provides instant identification and access to the pet’s profile, photos, story and family contact information. When the pet dies, this same tag moves to the urn or memorial to preserve their identity and story without interruption. “Families increasingly expect the stories that matter most to remain intact, easy to revisit and preserved for the long term,” said Mandy Benoualid, president and co-founder of Keeper Memorials. “Since 2013, Keeper has been committed to building memorial technology families and partners can trust, in a space where longevity and reliability matter.” MyKeeper.com Wanda Fri, 15 May 2026 16:02:00 GMT f1397696-738c-4295-afcd-943feb885714:10095 https://convention.nfda.org/news/in-the-news/supplier-news/id/10094/jcg-presents-2025-excellence-in-customer-service-awards#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10094 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10094&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10094/jcg-presents-2025-excellence-in-customer-service-awards Johnson Consulting Group (JCG) recently presented its Excellence in Customer Service Awards to the client funeral homes with the highest Total Value Index Scores, according to surveys sent to each family they served in 2025. The winning firms are divided into three categories based on call volume. • Category 1 (24-150 surveys sent): Kennedy; Weigel Funeral Home; Fairhaven Funeral Home; Fry & Prickett; Busch Romito Funeral Home – Northfield; Busch Romito Funeral Home – Twinsburg; Hathaway Home for Funerals; Busch Romito Funeral Home – Bedford; Cremation Society of Virginia – Chesapeake Chapel; B.C. Bailey Funeral Home; Altmeyer Funeral Home – Chesapeake Chapel; Bolock Funeral Home & Crematory; Busch Romito Funeral Home – Hudson; K.E. Pike Funeral Home; and Pfeifer-Woodyard Funeral & Cremation Services • Category 2 (151-300 surveys sent): Lynch & Sons Funeral Directors – Walled Lake; Harper & Lucas Funerals & Cremations; Johnson Funeral Home – Jacksonville; Szal Funeral Home; Donaghy New Day Cremation & Funeral Care; J. Verne Wood Funeral Home; Busch Funeral Home – Cleveland; Altmeyer Funeral Home – Denbigh Chapel; Buonfiglio Funeral Home; Aria Cremation Services & Funeral Northwest Highway; Hall’s of Waldoboro; Connell Funeral Home Inc.; Hathaway Community Home for Funerals; Coastal Cremations – Carolina Shores; and Posey Funeral Directors • Category 3 (301+ surveys sent): Gray Mortuary; Midstate Cremation & Funeral Service; Solimine Funeral Homes; Thomas McAfee Funeral Homes & Cremation Center – Downtown Chapel; Caldwell Parrish Funeral Home & Crematory; Thomas T. Edwards Funeral Home Inc.; Whitney & Murphy Funeral Home LLC; Heartland Funeral Home – Early; Fremont Chapel of the Roses; Thomas McAfee Funeral Home – Southeast Chapel; Cremation Society of Virginia – Southside Chapel; Lucas Funeral Home – Keller; Bucktrout Funeral Home; Whitney & Murphy Bueler Mortuary LLC; and Thomas McAfee Funeral Home – Northwest Chapel JCG started its customer survey program in 2008. The survey data provides invaluable insight into customer needs and satisfaction. JohnsonConsulting.com Wanda Fri, 15 May 2026 16:01:00 GMT f1397696-738c-4295-afcd-943feb885714:10094 https://convention.nfda.org/news/in-the-news/supplier-news/id/10093/robinson-and-grabowski-redesign-hospice-relationship-management-system#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10093 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10093&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10093/robinson-and-grabowski-redesign-hospice-relationship-management-system Drawing on decades of combined experience in the development of funeral service and hospice partnerships, Lacy Robinson and Greg Grabowski recently redesigned the Hospice Relationship Management (HRM) system. This referral system was built to help funeral and cremation providers strengthen hospice relationships and increase at-need case volume. Most funeral homes have no structured system for managing hospice outreach. Visits are inconsistent, follow-ups are forgotten, and there’s no visibility into which relationships are producing referrals. HRM addresses these issues with a visual “Referral Pipeline Board” that ranks every hospice relationship as frequent, regular, occasional or slipping; a real-time dashboard that tracks referral volume and trends; complete account management with contact history and health scores; task-driven follow-up with assigned ownership; and ready-made outreach scripts, email templates and growth resources. It’s backed by a preloaded, state-specific hospice directory so outreach teams can start building relationships on day one. The redesigned system also introduces advanced analytics that give funeral homes an unprecedented view into their hospice relationships. It tracks the preferred service types, favored disposition methods and body-preparation selections of the families referred from each hospice organization. This data helps teams identify relationship gaps, spot which partnerships are producing consistent volume, and make informed decisions about where to focus outreach energy. HRM offers simple, transparent pricing: monthly at $149 per month or annually at $125 per month (16% savings). New subscribers receive a complimentary copy of Engaging the Heart of Hospice, written by Robinson and Grabowski. FuneralHRM.com Wanda Fri, 15 May 2026 15:59:00 GMT f1397696-738c-4295-afcd-943feb885714:10093 https://convention.nfda.org/news/in-the-news/supplier-news/id/10092/chptr-launches-fully-managed-memorial-slideshow-service#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10092 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10092&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10092/chptr-launches-fully-managed-memorial-slideshow-service Chptr recently launched Chptr Slideshows, a fully managed memorial-slideshow service that replaces the industry’s DIY video-creation process with professional production handled entirely by Chptr. Instead of relying on funeral home staff to build videos, family members work directly with Chptr to curate beautiful personalized tributes. The company collects photos, manages revisions with family members and produces polished tribute videos that are delivered ready to play. Throughout the process, funeral directors remain informed and included in communications so they have full visibility and confidence in what is going to be presented. If family members want a particular style of music or tone, Chptr can accommodate those preferences. Clients also may choose to expand the slideshow into an in-depth “Heirloom Video” that tells their loved one’s story more fully and can be preserved for future generations. Family members can request updates and share feedback directly via text messaging, and Chptr’s curation capabilities ensure each video reflects who and what the decedent loved most. Chptr.com     Wanda Fri, 15 May 2026 15:56:00 GMT f1397696-738c-4295-afcd-943feb885714:10092 https://convention.nfda.org/news/in-the-news/supplier-news/id/10091/great-lakes-ceo-joins-kenyon-responder-program#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10091 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10091&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10091/great-lakes-ceo-joins-kenyon-responder-program Jon O’Hara, CEO of Great Lakes Partnership and owner of EZtransfer and LochBridge Media, was accepted into the Kenyon Responder Program, operated by Kenyon International Emergency Services, the world’s oldest and most experienced disaster- management firm. Kenyon provides 24/7 global response services to more than 500 organizations across aviation, government, maritime, rail, hospitality, financial services and energy. These services include recovery services, human services, crisis communications and call-center services. The Kenyon Responder Program reflects the core belief that world-class emergency response is built on world-class people. It is a global network of more than 2,500 trained specialist responders who can be deployed to support families, authorities and response teams in the aftermath of tragedy. “This is a tremendous honor and a deeply humbling opportunity,” said O’Hara. “Kenyon’s mission represents the highest standard of service within deathcare and humanitarian response. I sincerely hope I am never needed – but if the call comes, I am ready to serve and use my skills to support families and communities facing unimaginable loss. Being part of this team allows me to extend the principles of compassion, dignity and professionalism that guide our work every day. It is a privilege to stand ready to help when the world needs it most.” KenyonInternational.com Wanda Fri, 15 May 2026 15:55:00 GMT f1397696-738c-4295-afcd-943feb885714:10091 https://convention.nfda.org/news/in-the-news/supplier-news/id/10090/dead-ringers-adds-wells-and-jacobson-to-coaching-and-training-team#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10090 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10090&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10090/dead-ringers-adds-wells-and-jacobson-to-coaching-and-training-team Dead Ringers recently added Kathi Wells and Jay Jacobson to its coaching and training team. With more than 30 years of experience developing high‑performing preneed professionals across the country, Wells possesses a deep understanding of sales psychology, communication and performance improvement. She is known for her creativity, her ability to make complex concepts simple, and her gift for encouraging people to grow with confidence. Having spoken at various national and state funeral service conventions, Wells has earned a reputation for blending practical insights with a warm, engaging teaching style. “I love watching that moment when someone realizes they’ve mastered a skill,” Wells said. “Helping people get better at what they do, helping them truly shine, is why I’m excited to join the Dead Ringers team.” Jacobson is a seasoned funeral director, leadership consultant and business owner, as well as the author of Lead by Legendary Example. He has worked in funeral homes, hospital environments, disaster‑response settings and national leadership roles, so he deeply understands the pressures, emotions and expectations that families bring to their first point of contact. His coaching focuses on clarity, composure, tone discipline and active listening – skills that equip staff to meet families with professionalism and compassion, even in high‑pressure moments. In addition, his expertise in artificial intelligence will enable the company to turn emerging capabilities into meaningful results. “Telephone excellence is not just a skill. It is a commitment,” Jacobson said. “Together with Dead Ringers, I’m honored to help funeral homes elevate the way they serve families at the very first moment they are needed.” DeadRingers.co Wanda Fri, 15 May 2026 15:53:00 GMT f1397696-738c-4295-afcd-943feb885714:10090 https://convention.nfda.org/news/in-the-news/supplier-news/id/10089/travel-plan-by-inman-launches-member-portal#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10089 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10089&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10089/travel-plan-by-inman-launches-member-portal Travel Plan by Inman recently launched Member Portal, a convenient and secure online resource designed to give customers easy access to important information about their plan. Members can access this information by entering only their member ID and date of birth. This eliminates the need to create and remember a username or password. The portal enables members to view details about their plan and their membership status; update their contact and emergency-contact information; and check and update their payment information. ShipInman.com Wanda Fri, 15 May 2026 15:50:00 GMT f1397696-738c-4295-afcd-943feb885714:10089 https://convention.nfda.org/news/in-the-news/supplier-news/id/10088/dst-delivers-worlds-first-mobile-embalming-unit-to-dover-air-force-base#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10088 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10088&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10088/dst-delivers-worlds-first-mobile-embalming-unit-to-dover-air-force-base In March, Duncan Stuart Todd Ltd. (DST) made history as it delivered the first fully self- contained Mobile Embalming Unit (MEU) to Dover Air Force Base in Dover, Delaware – home of the Air Force Mortuary Affairs Office and the U.S. military’s primary dignified-transfer facility. The MEU is a fully equipped, Occupational Safety and Health Administration-compliant preparation laboratory built inside a standard 20-foot ISO shipping container. It can be transported anywhere in the world and either connected to site utilities or self-supported. The MEU includes a tracked lift system, a hydro aspirator, water controls, and climate systems engineered by DST to function in extreme cold and extreme heat. DST, which has specialized in mortuary-facility design and equipment since 1991, had long wrestled with a question from funeral homes facing renovation shutdowns, mechanical failures and natural disasters: “What do we do when our prep room is out of commission?” A transportable lab is the answer. In December 2023, Kevin Smith, chief of the Mortuary Affairs Division of the Air Force Mortuary Affairs Office, reached out to DST with a vision: a self- contained mobile embalming capability that could be deployed anywhere in the world. DST agreed to develop a deployable lab and later won the bid to build the world’s first mobile mortuary lab. The implications extend well beyond military application. Among the people and circumstances the MEU is designed to support are funeral home staff facing temporary downtime, regional disasters requiring surge capacity, and underserved communities without access to traditional fixed facilities. DST hopes mobile mortuary labs become a standard resource across the profession. DuncanStuartTodd.com Wanda Fri, 15 May 2026 15:46:00 GMT f1397696-738c-4295-afcd-943feb885714:10088 https://convention.nfda.org/news/in-the-news/supplier-news/id/10066/forest-lawn-implements-vroozis-spend-management-platform#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10066 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10066&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10066/forest-lawn-implements-vroozis-spend-management-platform Vroozi, a provider of AI-powered procurement and accounts payable automation solutions, recently announced that Forest Lawn Memorial-Parks & Mortuaries has implemented its platform companywide. Vroozi’s comprehensive spend-management platform integrates procurement operations with NetSuite and Shopify systems. Forest Lawn, which began using Vroozi procurement software in 2018, is now using the platform to manage all organizational spending across more than 1,000 suppliers. The implementation coincides with Forest Lawn’s recent transition to NetSuite ERP. Vroozi supported multiple phases of this migration, including temporary integrations with transitional systems, such as Bill.com. The expanded implementation includes several key integrations: • Inventory Management via NetSuite. Forest Lawn uses Vroozi to replenish stock automatically. When inventory reaches reorder points in NetSuite, the system triggers purchase orders in Vroozi, which creates and sends orders to suppliers. Vroozi updates the inventory system when items are ordered and increases quantity on hand once goods are received. • Order Fulfillment Through Shopify. Forest Lawn has connected Shopify to its procurement workflow. For example, when flower orders are submitted via Shopify, the application integration fulfills the orders through Vroozi. • Service Procurement. Forest Lawn uses Vroozi to manage its services, including dove releases, musicians, ministers and interpreters for ceremonies. “Forest Lawn really shows what’s possible when procurement platforms serve as the backbone for entire operational workflows,” said Shaz Khan, Vroozi co-founder and chief strategy officer. “Since partnering with Forest Lawn in 2018, we’ve watched them continuously expand their use of the platform, from replacing manual-intensive processes to now connecting procurement with inventory management, sales operations and fulfillment systems. When a sale triggers an inventory need that creates a purchase order that updates multiple systems in real time, that’s when procurement becomes genuinely strategic to the business.” Vroozi.com Manifest Launches Deathcare Training, Coaching and Guidance Platform Manifest, a tech platform for small-business entrepreneurs, recently launched Impart, which provides role-based training, expert coaching and AI-supported guidance for deathcare business owners and staff. Created in collaboration with Melissa Jo Schmidt, a New York-based funeral director with more than 1 million TikTok followers, Impart supports the growing number of women and Gen Zers in the funeral service profession. Impart helps teams strengthen day-to-day operations while building confidence and consistency across roles. The platform offers: • Role-based learning that provides practical, adaptive training for directors, arrangers, apprentices and care staff • AI-supported business tools that review operational data and offer recommendations on staffing, compliance, logistics and day-to-day decision-making • Access to experienced funeral service professionals and a supportive network of owners and managers who share insights and practical advice • Operational dashboards and playbooks that deliver clear frameworks and metrics to help funeral homes track performance, identify gaps, strengthen processes and plan for growth “The industry is changing fast, and the skills it takes to succeed are changing right along with it,” said Schmidt. “Accessible real-world training is essential. With the right tools, funeral directors spend less time buried in logistics and more time doing what matters most: caring for families with clarity and compassion.” JoinImpart.com Wanda Wed, 08 Apr 2026 21:51:00 GMT f1397696-738c-4295-afcd-943feb885714:10066 https://convention.nfda.org/news/in-the-news/supplier-news/id/10064/mortuary-lift-launches-next-gen-stretcher-stepper#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10064 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10064&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10064/mortuary-lift-launches-next-gen-stretcher-stepper Mortuary Lift Company has released the next generation of its Stretcher-Stepper, an all-electric removal system developed in direct response to years of feedback from funeral service professionals navigating real-world removal challenges. The next-generation Stretcher-Stepper electrically raises and lowers from horizontal to vertical with the push of a button. It climbs and descends stairs using powered secondary wheels. It loads like a traditional stretcher into a vehicle. And it eliminates the need for manual lifting entirely. “The biggest complaint we heard was the strain of lifting from ground level to bed height, so we electrified that movement,” said Katie Hill, president and CEO of Mortuary Lift Company. “The second issue was transfers. People didn’t want to move from a stepper to a separate stretcher. So, we eliminated that step entirely.” Industry-standard features, such as a quick-release hinge system, allow for smooth transitions between vertical and horizontal positions. When collapsed, the unit aligns with a standard removal cot for controlled transfers. For bed removals, the stand lowers to raise the Stepper to bed height, allowing for straight lateral transfers with the BodyGlide board. With a 375-pound capacity and lightweight 65-pound frame, the unit is transportable, yet it delivers controlled, powered movement, even in environments that would challenge traditional equipment. In vehicles, the Stretcher-Stepper can slide beside a cot or lock securely into place. Functioning as three tools in one – electric stair climber, stretcher and dolly – the Stretcher-Stepper is designed for real removals, not idealized rooms. “Houses are cluttered. Hallways are narrow. Stairs curve,” Hill said. “This had to work everywhere.” MortuaryLift.com Wanda Wed, 08 Apr 2026 21:50:00 GMT f1397696-738c-4295-afcd-943feb885714:10064 https://convention.nfda.org/news/in-the-news/supplier-news/id/10065/continental-computers-adds-ai-to-the-directors-assistant-web#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10065 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10065&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10065/continental-computers-adds-ai-to-the-directors-assistant-web Continental Computers recently launched Continental Artificial Intelligence (Cai), a native AI chatbot that speeds up funeral home management tasks and processes, and helps deathcare professionals create meaningful, accurate obituaries. Cai fits seamlessly into existing funeral home processes, uses case data and comes with every The Director’s Assistant Web license. The company will roll out Cai for other tasks and workflows soon. “Cai is here to help you, not replace you,” said Wes Johnson, president and CEO of Continental Computers. “It allows you to keep the human element in obituary writing while leveraging the benefits of generative AI. We are excited about this new team member and how it helps funeral directors better serve families. The future is here now!” ContinentalComputers.com Wanda Wed, 08 Apr 2026 21:50:00 GMT f1397696-738c-4295-afcd-943feb885714:10065 https://convention.nfda.org/news/in-the-news/supplier-news/id/10063/need-marketing-adds-hart-as-account-strategist#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10063 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10063&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10063/need-marketing-adds-hart-as-account-strategist Recently, @need Marketing appointed Becky Hart as an account strategist. Working closely with the company’s account-management team, Hart will help craft marketing strategies for its network of partners. With years of experience in content strategy, she is no stranger to pay-per-click advertising, Google’s Local Service Ads, search engine optimization, display advertising and geofencing, social media, public relations, print advertising, and more. An alumna of the University of Cincinnati, Hart has bachelor’s degrees in communications and Spanish. She also earned a master’s degree in public relations from Ball State University. Previously, she served as a content marketing strategist at Seven Corners. Said Hart about her new role: “Having been on the family side of the table, I appreciate the challenging work funeral directors do every day. If my role can even tangentially help a family through one of their most difficult times, then I can feel good about what I do.” AtNeedMarketing.com Wanda Wed, 08 Apr 2026 21:48:00 GMT f1397696-738c-4295-afcd-943feb885714:10063 https://convention.nfda.org/news/in-the-news/supplier-news/id/10062/tukios-introduces-ai-photo-engine#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10062 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10062&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10062/tukios-introduces-ai-photo-engine Tukios has launched AI Photo Engine, a powerful new feature that enables instant photo enhancement and refinement, ensuring images used in final tributes reflect the dignity and respect families expect. With the Tukios AI Photo Engine, funeral directors can enhance quality, adjust lighting and remove distracting elements quickly. With a conversational interface, the system can colorize black-and-white photos, modify or replace backgrounds, and improve clarity. Directors simply type the changes they would like to make, and AI does the rest. No technical editing expertise is required, and no third-party software is needed. The Tukios AI Photo Engine blends seamlessly with the company’s tribute-video software and obituary creator. Enhanced images automatically carry through to the materials families see most, including online memorials, video tributes and physical keepsakes. This integration ensures families can purchase high-quality printed products with polished, professional images that preserve meaningful memories for years to come. The AI Photo Engine is now available on the Tukios platform. Tukios.com Wanda Wed, 08 Apr 2026 21:46:00 GMT f1397696-738c-4295-afcd-943feb885714:10062 https://convention.nfda.org/news/in-the-news/supplier-news/id/10061/ewa-adds-eccleston-and-vetter-to-enhance-client-relations#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10061 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10061&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10061/ewa-adds-eccleston-and-vetter-to-enhance-client-relations Eagle’s Wings Air (EWA) recently made two appointments to enhance customer experience and expand its business-development capabilities. Trevor Eccleston is the company’s new director of business development, and Anne Vetter is the new brand ambassador. Eccleston brings more than 25 years of experience in marketing and business development. Most recently, he served as national account manager at Kates-Boylston Publications, where he developed extensive relationships within the deathcare community. At EWA, he will oversee all marketing strategy and business-development initiatives, including trade-show presence and industry partnerships. Eccleston also will lead the development and expansion of EWA’s client relations team. Vetter rejoins EWA after previously serving as its national account manager. She recently retired from Foundation Partners Group, where she worked in business development for mergers and acquisitions. She has significant experience in funeral service operations, and she possesses deep expertise in international transportation services. Vetter will facilitate strategic relationships with national accounts and key clients, and support the development of expanded service offerings. These new roles are designed to strengthen EWA’s ability to serve the deathcare community across the United States. The company has successfully managed more than 325,000 air transfers since its founding in 2007, and Eccleston’s and Vetter’s appointments position EWA to scale its personalized service approach while maintaining reliability and responsiveness. EWACares.com Wanda Wed, 08 Apr 2026 21:37:00 GMT f1397696-738c-4295-afcd-943feb885714:10061 https://convention.nfda.org/news/in-the-news/supplier-news/id/10017/ngl-appoints-black-as-chief-preneed-distribution-officer-policyholders-approve-mutual-holding-conversion#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10017 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10017&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10017/ngl-appoints-black-as-chief-preneed-distribution-officer-policyholders-approve-mutual-holding-conversion NGL Insurance Company recently appointed Cameron Black as its chief preneed distribution officer, reporting directly to Joe Celentano, president and CEO. Since joining NGL in January 2019, Black has played a key role in strengthening partner relationships and advancing the company’s position in the preneed market. With more than 20 years of experience in the insurance industry, he brings a partner-centric approach to expanding market presence and to delivering the insight, leadership and resources that drive sustainable growth and long-term success for funeral professionals and the families they serve. Said Black about his new opportunity: “I am honored to step into this role at a time when the preneed profession continues to evolve and expand its impact. Supporting our partners through strong relationships, thoughtful strategies and dependable solutions is central to our mission.” In other news, with the approval of the NGL Board of Directors, policyholders and the Wisconsin Office of the Commissioner of Insurance, NGL has converted to a mutual holding company. The regulatory and policyholder approval converts the organization to a stock insurer and subsidiary of the mutual holding company. This restructuring enhances the company’s ability to grow, innovate and serve customers while preserving the core values that come with being a mutual insurance company. Policyholders will maintain ownership and control of the insurance holding company while providing NGL greater financial flexibility. Along with the conversion, the Wisconsin Office of the Commissioner of Insurance also approved the organization’s name change to NGL Insurance Company. Although this took effect January 1, 2026, additional filings are being made with each state as the company completes the name-change process. NGLIC.com Wanda Thu, 12 Mar 2026 17:25:00 GMT f1397696-738c-4295-afcd-943feb885714:10017 https://convention.nfda.org/news/in-the-news/supplier-news/id/10018/tending-offers-gravesite-restoration-and-maintenance-nationwide#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10018 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10018&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10018/tending-offers-gravesite-restoration-and-maintenance-nationwide Tending is a national subscription-based service for headstone restoration and grave maintenance. Families can manage and receive images of specific gravesite restoration and maintenance via the Tending mobile app. Tending contracts trained professionals who prioritize respectful, transparent and eco-friendly treatment. Services are available on a one-time or ongoing basis, and three levels of care are offered. All plans include professional cleaning, letter restoration and detailed photo reports. Users can manage these services online or through the mobile app. After each visit, Tender emails a time-stamped job report with before/after photos and a receipt. Tending.app Wanda Thu, 12 Mar 2026 17:25:00 GMT f1397696-738c-4295-afcd-943feb885714:10018 https://convention.nfda.org/news/in-the-news/supplier-news/id/10016/gather-launches-sitestudio-ai-website-builder#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10016 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10016&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10016/gather-launches-sitestudio-ai-website-builder Gather launched SiteStudio, a new all-in-one website builder that provides funeral homes with the tools they need to create beautiful mobile-friendly websites easily. Built to integrate seamlessly with Gather’s case-management and livestreaming platform, SiteStudio empowers funeral home teams to make real-time updates, showcase services and better serve families online. Features allow users to: sync their website, General Price List, obituaries and web forms with Gather’s case-management platform; build and edit with intuitive drag-and-drop functionality; create fully responsive mobile sites, ensuring a seamless experience across desktops, tablets and mobile devices; and manage obituaries, service information, staff pages and community resources with ease. In addition, SiteStudio includes modern design templates; an optimized infrastructure that delivers faster load times; built-in SEO and GEO tools; automatic updates, backups and enterprise-grade security; and an accessibility-friendly design to help ensure websites are usable for all visitors. Gather.app Wanda Thu, 12 Mar 2026 17:22:00 GMT f1397696-738c-4295-afcd-943feb885714:10016 https://convention.nfda.org/news/in-the-news/supplier-news/id/10015/hilton-and-champion-form-distributor-alliance#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10015 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10015&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10015/hilton-and-champion-form-distributor-alliance Hilton Funeral Supply recently formed a distributor alliance with The Champion Company. Through this strategic partnership, Hilton Funeral Supply became a preferred distributor of Champion’s product line, broadening access to trusted, high-quality solutions for funeral homes across the country. This partnership significantly enhances Hilton Funeral Supply’s prep-room offerings, as Champion’s products are now available on the Hilton Funeral Supply website. HiltonFuneralSupply.com Wanda Thu, 12 Mar 2026 17:20:00 GMT f1397696-738c-4295-afcd-943feb885714:10015 https://convention.nfda.org/news/in-the-news/supplier-news/id/10014/jcg-hires-lamar-as-senior-business-consultant#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10014 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10014&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10014/jcg-hires-lamar-as-senior-business-consultant Johnson Consulting Group (JCG) recently hired Jim LaMar as a senior business consultant. LaMar began his funeral service career as a cemetery and preneed salesperson with Greenlawn Funeral Homes & Cemeteries in 1990. He quickly advanced to sales manager while earning licenses as a funeral director, cemetery manager, life-insurance salesperson and crematory manager. In 2004, LaMar joined Forethought Financial Services as a regional sales manager. In 2009, he returned to Greenlawn, where he ultimately served as president and CEO until the company’s sale in 2023. Most recently, he worked with Anthem Partners. LaMar holds a bachelor’s degree from California State University, Bakersfield. He serves on the board of Pathways Family Services and as vice president of the California Funeral Directors Association. JohnsonConsulting.com Wanda Thu, 12 Mar 2026 17:18:00 GMT f1397696-738c-4295-afcd-943feb885714:10014 https://convention.nfda.org/news/in-the-news/supplier-news/id/10013/community-financial-system-acquires-clearpoint#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10013 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10013&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10013/community-financial-system-acquires-clearpoint Community Bank N.A., the wholly owned banking subsidiary of Community Financial System Inc. (CFSI), recently entered into an agreement to acquire ClearPoint, which provides preneed-trust, recordkeeping, investment-management and compliance services to clients in more than 44 states and the District of Columbia. CFSI expects the transaction to close in the second quarter of 2026. With more than $1.5 billion in assets under management, ClearPoint will become a new division of Community Bank’s wealth-managementservices group, Nottingham Financial Group. ClearPoint employees will continue to serve the deathcare industry, only now they will benefit from the resources and support of Nottingham Financial Group and Community Bank N.A., as well as CFSI’s other business units. CBNA.com Wanda Thu, 12 Mar 2026 17:17:00 GMT f1397696-738c-4295-afcd-943feb885714:10013 https://convention.nfda.org/news/in-the-news/supplier-news/id/10012/eztransfer-partners-with-flexmort-to-distribute-new-products#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10012 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10012&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10012/eztransfer-partners-with-flexmort-to-distribute-new-products EZtransfer announced a strategic distribution partnership with U.K.-based Flexmort that brings two innovative products to funeral service professionals across North America and beyond. Those are the AirCool System and CadSeal containment technology. The AirCool System enhances cooling flexibility for funeral homes of all sizes. Operating at 34 to 40 degrees Fahrenheit and fully operational within 30 minutes, AirCool eliminates the traditional barriers to professional-grade refrigeration because it requires no permits, contractors nor permanent construction costs. Whether you are dealing with space constraints in a smaller facility, need surge capacity during peak seasons or run multilocation operations, AirCool adapts to your needs. Durable enough for permanent installation yet portable for relocation as needed, it gives you complete control over your cooling strategy without sunk costs or operational compromises. Proven globally across military operations, government agencies and funeral service organizations, CadSeal provides 100% hermetic sealing for advanced-decomposition, infectious-disease and edematous cases. Serving as both an everyday facility essential and a premium replacement for Ziegler cases in international shipping, CadSeal delivers durability, reliability and professional presentation that conventional products fail to match. GoEZtransfer.com Wanda Thu, 12 Mar 2026 17:15:00 GMT f1397696-738c-4295-afcd-943feb885714:10012 https://convention.nfda.org/news/in-the-news/supplier-news/id/10011/quincy-memorials-acquires-milton-monument-co#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10011 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10011&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10011/quincy-memorials-acquires-milton-monument-co The Quincy Memorials Group recently acquired Milton Monument Co., based in Randolph, Massachusetts. This location will be rebranded as Randolph Milton Memorials. Now under the ownership and brand of Quincy Memorials Group, the long-standing business will retain its location at 1060 North Main Street. Known for its compassionate customer service and such offerings as cemetery monuments, granite and bronze markers, and civic memorials, Randolph Milton Memorials has served the Greater Boston area since 1971. QuincyMemorialsGroup.com Wanda Thu, 12 Mar 2026 17:14:00 GMT f1397696-738c-4295-afcd-943feb885714:10011 https://convention.nfda.org/news/in-the-news/supplier-news/id/10010/precoa-kicks-off-2026-with-record-appointments-presents-values-awards#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10010 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10010&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10010/precoa-kicks-off-2026-with-record-appointments-presents-values-awards Precoa’s Funeral Planning Center set a record number of appointments in a single day for the company. On January 5, more than 110 scheduling specialists set 895 appointments with families that had expressed interest in preplanning through one of the company’s multichannel lead-generation programs. That single-day record is 206 more appointments than the previous best. Just 35 specialists set 525 of the appointments. “Our team is made up of so many caring, talented individuals,” said Matt West, associate vice president of the Funeral Planning Center. “They create authentic connections on behalf of funeral homes, and their blend of consistent support and guidance can’t be replicated. I’m so proud they set this record but even more proud of their dedication to helping families.” In other news, Precoa recently honored team members who exemplify the heart of the company’s mission and the values that guide its work. Selected through a peer-nomination process, each winner was announced with a heartfelt introduction that illustrated the ways in which they live out the company’s core values. The recipients included: Shelby Jimerson, regional manager, Aspirational Drive and Commitment Award; Trevor Woller, director of strategic projects, Leader in Precoa Life Award; Taylor Johnson, Funeral Planning Center associate director, Precoa Value of Never Stop Progressing Award; Anna Mitchell, account manager, Precoa Value of Enjoy Connection Award; Lina Shipley, community education program manager, Results Focused Craftsmanship Award; David Brown, Funeral Planning Center senior support team lead, Always Act in Kindness Award; Matt Hill, internal systems support specialist, Working Together With Trust Award; and Amy Andrus, senior UX designer, Thoughtful Problem Solving Award. Precoa.com Wanda Thu, 12 Mar 2026 17:13:00 GMT f1397696-738c-4295-afcd-943feb885714:10010 https://convention.nfda.org/news/in-the-news/supplier-news/id/10009/eff-hires-polis-as-northeast-account-manager#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10009 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10009&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10009/eff-hires-polis-as-northeast-account-manager Express Funeral Funding (EFF) added Melissa Polis to its sales team as Northeast account manager. In her new role, she will help funeral homes and cemeteries across the Northeast navigate insurance assignment funding with efficiency, reliability and care. Polis has worked in the funeral service industry since 2016. In her previous role, she improved operational and recycling processes while working closely with funeral service professionals in a consultative, service-focused way. Said Polis about her new opportunity: “I’m excited to continue my career in deathcare with Express Funeral Funding. The relationships I’ve built over the years mean a great deal to me, and I’m motivated by the opportunity to serve funeral professionals in a meaningful way – and alongside a team that shares that same commitment.” ExpressFuneralFunding.com Wanda Thu, 12 Mar 2026 17:12:00 GMT f1397696-738c-4295-afcd-943feb885714:10009 https://convention.nfda.org/news/in-the-news/supplier-news/id/10008/nextgen-legacy-planning-hires-martin-as-chief-growth-officer#Comments 0 https://convention.nfda.org/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=387&ModuleID=1006&ArticleID=10008 https://convention.nfda.org:443/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=10008&PortalID=0&TabID=387 https://convention.nfda.org/news/in-the-news/supplier-news/id/10008/nextgen-legacy-planning-hires-martin-as-chief-growth-officer NextGen Legacy Planning recently hired Richard Martin as chief growth officer. As the company executes its strategic growth plan, Martin will lead operational transformation and systems development. Previously, for more than six years, Martin served as vice president of marketing at Ring Ring Marketing, where he helped scale the company through significant growth. His expertise includes demand generation, marketing operations, sales enablement and implementation of CRM systems. He has an especially deep understanding of funeral home operations. Based in Alexander City, Alabama, Martin will work closely with NextGen’s team in New Orleans, Louisiana. NextGenLegacyPlanning.com Wanda Thu, 12 Mar 2026 17:11:00 GMT f1397696-738c-4295-afcd-943feb885714:10008