General Session: Special Engagement
Tuesday, October 20
8 - 9 a.m.
Author and keynote speaker
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. A senior contributor to Forbes. com, his expertise has been featured in The New York Times, Inc. magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review. Solomon’s broad expertise touches on the hospitality industry, retail, automotive, manufacturing, technology, banking and finance, the patient experience in healthcare, and nonprofit organizations.