Keynote Speakers
NFDA Convention
  • Keynotes
  • Tuesday
  • Wednesday
  • Thursday
    • Virtual Expo Hall
    • Fabulous Finds!
    • Great Big Giveaway
    • For Exhibitors
  • Sponsors
  • 2020 Highlights

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Meet the 2020 Keynote Speakers!

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Infinite Game

Simo_ Sinek_web

Opening General Session
Tuesday, October 20
1:30 - 2:30 p.m.

Simon Sinek
Author & Keynote Speaker

How can we win a game that has no end? The simple answer is we can’t. However, that’s exactly what so many companies are trying to do. The problem is, there is no such thing as “winning business.” In a game with no finish line and no agreed upon rules or metrics it is impossible to “be number one,” “be the best” or “beat our competition.” In this Infinite Game, there is only ahead and behind. Leaders of organizations must understand the rules of the Infinite Game. Failure to do so dramatically increases the chance that they will set themselves on a path that eventually drains them of the will and resources to play at all. Eventually they will drop out of the game and no one will care. Their competition will just keep playing without them. In his talk, Simon explores how understanding the rules of the Infinite Game is essential if any leader wants to stay ahead and outlast any competitor…forever.

Sponsored by:

Ignore Your Customers (and They'll Go Away): A Playbook for Creating Exceptional Customer Experiences

Solomon_Micah_web

General Session: Special Engagement
Wednesday, October 21
9:30 - 10:30 a.m.

Micah Solomon
Author & Keynote Speaker

Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. A senior contributor to Forbes. com, his expertise has been featured in The New York Times, Inc. magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review. Solomon’s broad expertise touches on the hospitality industry, retail, automotive, manufacturing, technology, banking and finance, the patient experience in healthcare, and nonprofit organizations.

Sponsored by:

Superhero Leadership: How Everyday People Can Have an Extraordinary Impact

Brett_Culp_web

Closing General Session
Thursday, October 22
12:30 - 1:30 p.m.

Brett Culp
Documentary film maker

Brett Culp is an award-winning documentary filmmaker and founder of The Rising Heroes Project, a not-for-profit that inspires people to overcome personal adversity. Known for Legends of the Knight and Look to the Sky – which explore the power of heroic stories and individuals – Netflix, iTunes, Hulu and other digital platforms feature his films. Passionate, energetic and engaging, Culp’s insights on connecting individuals to an organization’s mission and goals help audiences find “the superhero within” and their own path to “everyday leadership” while renewing their belief that their efforts can make an impact.

Approved by APFSP and most state licensing boards. CE hours vary by state. Schedule subject to change.

Keynotes

  • Keynotes
  • Tuesday
  • Wednesday
  • Thursday
  • Expo
    • Virtual Expo Hall
    • Fabulous Finds!
    • Great Big Giveaway
    • For Exhibitors
  • Sponsors
  • 2020 Highlights

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