2022 Agenda

The wide array of technology solutions for funeral homes can be overwhelming, especially for those who are not familiar with them. Learn what technology solutions are available in the funeral space, how they can benefit your firm and your families, and how to determine which solutions make the most sense for your firm. We’ll broadly talk about the benefits of case management software, marketing automation software, online payment platforms, and websites for funeral homes. (1 CE hour)

There may be no cause of death more silenced, stigmatized, and misunderstood than a death of suicide. As both a leading cause of death and a public health crisis, suicide is often hidden in plain sight within both private and public spaces. Persons at risk for suicide death as well as those who are bereaved by suicide loss frequently do not receive the support they need, even from helping professionals. We’ll explore the factors contributing to complicated grief and to suicide risk in the complex context of the COVID-19 pandemic. Gain insight on how you can offer opportunities to contribute positively to professional and community responses to suicide. (2 CE hours)

Dover Air Force Base has been home to the mortuary since 1955. It is the duty of Air Force Mortuary Affairs Operations to provide America's fallen heroes with the utmost dignity, honor, and respect.  These heroes have stepped up and fought for freedom and democracy, not only for the United States, but for those who could not fight for themselves and they deserve our greatest respect. See firsthand an alternative to a closed casket for non-viewable remains and learn the standard process and how to personalize this method to each individual served. (2 CE hours)

We live in a world where great customer service is expected, but sometimes great isn’t good enough. Consumers complain service isn’t what it used to be and are distracted by too many options to buy the product and services you sell. Ask yourself these questions: Has customer service in your funeral home kept up with the times? Are your customer-winning strategies still connecting with you customers and community? Learn what successful funeral directors are doing to ensure great service; how to rate your customer service experience; how to tap into the services customers crave; how to connect with customers in-between time of need visits, and more. Discover tools to evaluate your current state of service and the knowledge of what to do next. (2 CE hours)

Examine the difference between customer service and hospitality. Both are vitally importable, but vastly different. It is what we do for our customers and how we make them feel. Attendees will learn to become aware of how they make people feel, create habits of hospitality and utilize the unique gifts they bring to the profession.